Privacy Policy: How We Handle Your Information
Last Updated: January 2025
Here's the deal: we collect data to run a gaming platform, not to sell your browsing history to ad brokers. This policy breaks down exactly what we track, why we need it, and how you control it.
What Information We Collect
When you operate on our platform, we gather three types of data:
- Account essentials - Email, company name, billing details. Standard stuff for any B2B service.
- Platform usage metrics - Which features you're using, API call volumes, system performance data. Helps us optimize infrastructure and catch issues before they tank your site.
- Player data (if you're processing payments through us) - Transaction records, KYC documents, responsible gaming limits. Required by regulators in every jurisdiction we operate.
We don't collect browsing data outside our platform. No pixel tracking across the web. No selling contact lists to third parties.
How We Use Your Data
Your information serves four core purposes:
- Service delivery - Keeping your casino platform running, processing payments, generating compliance reports.
- Legal compliance - Meeting AML requirements, responding to regulatory audits, maintaining operator licenses.
- Product improvements - Analyzing feature usage to build tools operators actually need (not vanity metrics).
- Security monitoring - Detecting fraud patterns, preventing account breaches, flagging suspicious transactions.
We send exactly two types of emails: critical platform updates and monthly usage reports. You can opt out of reports. You cannot opt out of "your payment processor just went down" alerts.
Data Protection Measures
Let's talk numbers instead of vague promises:
- AES-256 encryption for data at rest and in transit
- SOC 2 Type II certified infrastructure (audited annually)
- Role-based access controls - only 12 senior engineers can view production databases
- Automated backups every 6 hours with 90-day retention
- Annual penetration testing by third-party security firms
Player KYC documents get stored in segregated environments with separate encryption keys. Even our support team can't access them without audit trails.
Your Data Rights
You're looking at full GDPR compliance here, which means:
- Access - Request a copy of everything we have on you (delivered within 30 days)
- Correction - Fix outdated or wrong information through your dashboard
- Deletion - Wipe your account data after contract termination (subject to 7-year regulatory retention for financial records)
- Portability - Export your data in machine-readable formats
Submit requests through your account dashboard or email [email protected]. We respond to 95% of requests within 72 hours.
Third-Party Sharing
We share data with exactly three categories of partners:
- Payment processors - Stripe, PayPal, crypto gateways (only transaction data they need to process payments)
- Cloud infrastructure - AWS, Cloudflare (hosting and DDoS protection, not analytics)
- Regulatory bodies - When legally required by gaming commissions or anti-money laundering authorities
We don't work with data brokers. We don't sell aggregated analytics. We don't share operator lists with marketing platforms.
Policy Updates
When regulations change (and they do constantly in iGaming), we update this policy. You'll get 30 days' notice via email before major changes take effect. Minor clarifications get flagged in your dashboard.
Questions about specific data handling scenarios? Hit up our compliance team at [email protected]. They actually respond (usually same day).
CasinoCore
Privacy Policy: How We Handle Your Information
Last Updated: January 2025
Here's the deal: we collect data to run a gaming platform, not to sell your browsing history to ad brokers. This policy breaks down exactly what we track, why we need it, and how you control it.
What Information We Collect
When you operate on our platform, we gather three types of data:
We don't collect browsing data outside our platform. No pixel tracking across the web. No selling contact lists to third parties.
How We Use Your Data
Your information serves four core purposes:
We send exactly two types of emails: critical platform updates and monthly usage reports. You can opt out of reports. You cannot opt out of "your payment processor just went down" alerts.
Data Protection Measures
Let's talk numbers instead of vague promises:
Player KYC documents get stored in segregated environments with separate encryption keys. Even our support team can't access them without audit trails.
Your Data Rights
You're looking at full GDPR compliance here, which means:
Submit requests through your account dashboard or email [email protected]. We respond to 95% of requests within 72 hours.
Third-Party Sharing
We share data with exactly three categories of partners:
We don't work with data brokers. We don't sell aggregated analytics. We don't share operator lists with marketing platforms.
Policy Updates
When regulations change (and they do constantly in iGaming), we update this policy. You'll get 30 days' notice via email before major changes take effect. Minor clarifications get flagged in your dashboard.
Questions about specific data handling scenarios? Hit up our compliance team at [email protected]. They actually respond (usually same day).